We ship five days a week (Monday thru Friday) for domestic and international packages. Most orders are processed and shipped within 1-2 business days after payment is received. However, during the holidays, post office holidays, company close downs, and weekend sales there will be a delay in shipping time. Overnight, 2nd day, and Express orders placed after 2:00 PM ET in the US will ship the following business day. There may be additional delays if there is a sale, new products launched, or the volume of orders is higher than usual. During sales and special promotions, processing times may vary.
We offer the following shipping methods:
If your package is refused or returned to Stitch Love Studio, we will contact you via email regarding your order. If you choose to receive a refund, we will only refund the product purchase price, as we are charged for the return. In order to have your package reshipped, you will be required to pay a reshipment fee.
All orders within the Continental USA are calculated online by size, weight and destination of each package shipping (3-8 business days). For international orders, shipping costs are calculated online by size, weight and destination of each package. Once you select Checkout and enter your address information, you will see the available shipping methods and their individual associated fees.
We will provide you with the shipping information and tracking numbers via email once your order has been shipped.
You may check the status of your order at any time by logging into your account on our website.
Wherever you are, we will ship to you. After you enter your shipping address, before payment, you will see all shipping costs pertaining to your order. If USPS is selected there will be no insurance unless otherwise requested. We are not responsible for customs' duties and taxes that may be charged on international orders.
The country of destination may charge duty/tax fees; if you are unsure about your laws and regulations please contact your local postal service prior to purchasing.
European laws require that all applicable Taxes (VAT), and customs clearance fees, must be paid for shipments entering the country of destination. For example, if an order has a total value of £18 or more, it will attract VAT at the actual rate and the International Handling Fee by your local postal carriers of £8.
We are unable to ship to the following countries: Algeria, Bolivia, Egypt, Ghana, Iraq, Korea, Malaysia, Nigeria, Senegal, Serbia, Sudan, Syria, Turkey, and Vietnam.
All orders going to P.O. Boxes or any military base, need to be shipped by USPS only.
Stitch Love Studio is constantly researching the industry, and feel that the lingerie and swimwear creation materials and patterns we offer are of the highest quality and most beautiful available.
We pride ourselves on our customer service and make every effort to get your order correct, packaged well and delivered to you in a timely manner so you can do what you do...create!
Have any questions, thoughts or suggestions? Feel free to reach out to us...we'd love to hear from you!
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